27th May 2017 at 11:42 pm #8676
I am not able to login to the kiwitrees sites. When I enter a userid and password it flashes and edit box below the login fields and nothing happens. Also the request new password does not send me an email. I then set the password in the database as you showed me in the past but that didn’t work either.
I have looked through all our correspondence and have not been able to find anything.
The only changes that have occurred is that the sites have been moved to a faster server and I have applied SSL via cloudflare.
Look forward to your response.
28th May 2017 at 12:08 pm #8678
I would be about 95% confident it is an issue with the SSL setup abd / or the server move. My logic for that conclusion is:
- You are not describing an issue any other user has reported
- It is the only significant change you have made on your site.
- I can view your site quite normally when not logged in (haven’t tried to login),
It is likely that your server logs will have something related to the login attempts that might help.
If you send me a login (if you are able to) I can see if I see anything else that might help.,
It might also be an idea to confirm the exact steps you took both to move to another server (did you change the /data/config.ini.php file to reflect any database name/password etc details, etc…?) and anything you did in kiwitrees specifically related to the change to SSL, such as adding a server URL in admin, or an error in a redirect / htaccess file.
Last question – has enough time passed since the move and switch to SSL passed to ensure the new domain details (if any) are promulgated? It can occasionally take 24+ hours.Nigel
My personal kiwitrees site is www.our-families.info
28th May 2017 at 6:33 pm #8680
The site is working beautiful when not logged in.
The site was moved more than a month ago and was switch to SSL 3 weeks ago and I have logged in since.
There is a .HTA file with content (but I am not sure is that is even working as it should be .htaccess I think)
There is a .user.ini file with content
I have attempted to login again and there is nothing in the logfile (error_log in root directory). I do not get an error message either nothing it simply returns to the login screen.
The permissions for all files in the root directory are set to 0644
I shall txt you my username and password and I shall raise the issue with the hosting company.
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