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Has anyone had MAC-Safari users experiencing access problems on 3.3.0? I’ve just heard from a user who says she has treid many times in the last few days and can’t get further than the Home Page which has ‘a continuously turning wheel’ top left.
I’ve asked for all the usual details and am waiting for her reply but thought I would check here whilst waiting.

Ron in France Website: https://clan-davies.kiwitrees.net/ kiwitrees 3.3.11; PHP 8.0.14

Ron

I’ve just looked at your site on my iPhone, using Safari. That’s generally a good representation of a MAC. It looks fine to me.

Top left of your site is an HTML block. I can’t think of anything that would cause that not to load on any device.

Ensure you get a screen dump of her Home page when you talk to her.

Nigel
My personal kiwitrees site is www.our-families.info

Thanks for the rapid – and reassuring – response Nigel. I’ll let you know what comes of this.

Ron in France Website: https://clan-davies.kiwitrees.net/ kiwitrees 3.3.11; PHP 8.0.14

I use Mac exclusively. Just clicked around some of your pages off the home page without problem. Switched over to Safari Version 10.1 (11603.1.30.0.34) and had no problems.

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Thanks for doing that. Good to know that I don’t have a general problem for Mac/Safari users. Clearly her problem is very specific to her set-up. Still waiting for her reply – will report back here when resolved.

Ron in France Website: https://clan-davies.kiwitrees.net/ kiwitrees 3.3.11; PHP 8.0.14

Ron, do check that your user has the same version of MAC operating system and browser as macalter, just in case that’s a factor, though I doubt it will be.

Nigel
My personal kiwitrees site is www.our-families.info

Not much closer to understanding this one. She still has the problem. She is on OS 10.9.5 and Safari 9.1.3 (9537.86.7.8).
After logging in the has sent me the attached screenshot – saying the the ‘rotating wheels’ are never replaced by what should be there. When trying to go further, she quickly hits ‘the wheels’ again and gives as an example: List – Individuals – surname T – THOMAS – all OK, then when she tries to select an initial within Thomas, the wheels return and stay turning. Does this give any clues as to what could be the cause? She also says that when she hovers over her name the list that appears shows only ‘My Account’ and ‘Logout’ – no ‘Pedigree’ or ‘My Individual Record’ . That sounds like something that should be in my admin specifications but i can’t see anything – she is defined as ‘member’ . Is there something obvious here that I am not seeing??

Ron in France Website: https://clan-davies.kiwitrees.net/ kiwitrees 3.3.11; PHP 8.0.14

Ah yes, a picture always helps 🙂

But first I must take pleasure in referring back to your original post, where you said “can’t get further than the Home Page which has ‘a continuously turning wheel’ top left.”
That pointed me to the HTML block in the top-left corner, at which I abandoned my first guess, which it is now apparent was the correct one 🙂

She has four blocks that are failing to load: On this day, Slide show, Statistics, and Upcoming events. They have one thing in common, and which none of the others have. They use ajax (javascript) to control their page loading. This allows blocks that are simple to load first, while these more complex ones that can take a few seconds to load are working in the background. If we didn’t do that they would delay the entire page from loading until all of them were ready to show.

The fact she is a member is largely irrelevant, as the home page operates almost the same regardless. It is your “front page” and therefore fully accessible to visitors. The only difference is that individual block’s content will vary according to who can see private information. Indeed it would be interesting (but not particularly helpful) to know if she is seeing this problem before, after (or both) logging in. I would expect it to be both.

The most likely cause is that she has disabled javascript in her browser for some reason. I’m no MAC expert but I believe its a browser setting under “Security” Try Safari > Preferences > Security > tick “enable javascript”. Then restart the browser.

If you want to test it with her first you can temporarily modify any of the blocks, For example, in /modules_v4/todays_events/module.php find the code for “loadAjax” (about line 100) and change true to false. That should remove one of the spinning wheels. But I don’t recommend leaving it that way.

Nigel
My personal kiwitrees site is www.our-families.info

Just for further info. This is not actually a MAC issue. Any browser / operating system can have javascript disabled.

You can replicate her issue in, for example, Google Chrome on a Windows PC. Go to the browser settings, open “Advanced settings, find “privacy” – Content settings. In the popup change the Javascript setting to “Do not allow any site to run Javascript”. Now you will have the same problem as your user.

If she really want to disable javascript she can (I think, not knowing MAC well) disable it then add specific websites such as yours as an exception.

Nigel
My personal kiwitrees site is www.our-families.info

{You can replicate her issue in, for example, Google Chrome on a Windows PC. Go to the browser settings, open “Advanced settings, find “privacy” – Content settings. In the popup change the Javascript setting to “Do not allow any site to run Javascript”. Now you will have the same problem as your user.}

Pretty conclusive – thanks Nigel – I’ve tried that and achieved exactly the same result. I’ve passed on instructions for re-enabling javascript (I can’t imagine that she has disabled it intentionally – perhaps a visiting member of the younger generation has been responsible).
My apologies for passing on a clearly incorrect description of the problem in the original post and my thanks for determining the cause of the problem.

Ron in France Website: https://clan-davies.kiwitrees.net/ kiwitrees 3.3.11; PHP 8.0.14