10th May 2017 at 7:37 am #8577
Has anyone had MAC-Safari users experiencing access problems on 3.3.0? I’ve just heard from a user who says she has treid many times in the last few days and can’t get further than the Home Page which has ‘a continuously turning wheel’ top left.
I’ve asked for all the usual details and am waiting for her reply but thought I would check here whilst waiting.
10th May 2017 at 7:58 am #8581
I’ve just looked at your site on my iPhone, using Safari. That’s generally a good representation of a MAC. It looks fine to me.
Top left of your site is an HTML block. I can’t think of anything that would cause that not to load on any device.
Ensure you get a screen dump of her Home page when you talk to her.
10th May 2017 at 3:37 pm #8583
I use Mac exclusively. Just clicked around some of your pages off the home page without problem. Switched over to Safari Version 10.1 (11603.1.30.0.34) and had no problems.
[updated: 11 Jun 2021]
MacOS: 10.15.7 (Catalina)
Safari 14.0.3; Firefox 89.0
PHP 7.4 FastCGI
Alter-Drukarsh connections... 3.3.8 <private>
The Royals 3.3.8<royals.rbcsolutions.ca>
The Gerrer Rebbes 3.3.8 <royals.rbcsolutions.ca/index.php?ged=rebbes>
10th May 2017 at 5:00 pm #8584
Thanks for doing that. Good to know that I don’t have a general problem for Mac/Safari users. Clearly her problem is very specific to her set-up. Still waiting for her reply – will report back here when resolved.
12th May 2017 at 8:46 am #8613
Not much closer to understanding this one. She still has the problem. She is on OS 10.9.5 and Safari 9.1.3 (9518.104.22.168).
After logging in the has sent me the attached screenshot – saying the the ‘rotating wheels’ are never replaced by what should be there. When trying to go further, she quickly hits ‘the wheels’ again and gives as an example: List – Individuals – surname T – THOMAS – all OK, then when she tries to select an initial within Thomas, the wheels return and stay turning. Does this give any clues as to what could be the cause? She also says that when she hovers over her name the list that appears shows only ‘My Account’ and ‘Logout’ – no ‘Pedigree’ or ‘My Individual Record’ . That sounds like something that should be in my admin specifications but i can’t see anything – she is defined as ‘member’ . Is there something obvious here that I am not seeing??
12th May 2017 at 9:16 am #8617
Ah yes, a picture always helps 🙂
But first I must take pleasure in referring back to your original post, where you said “can’t get further than the Home Page which has ‘a continuously turning wheel’ top left.”
That pointed me to the HTML block in the top-left corner, at which I abandoned my first guess, which it is now apparent was the correct one 🙂
The fact she is a member is largely irrelevant, as the home page operates almost the same regardless. It is your “front page” and therefore fully accessible to visitors. The only difference is that individual block’s content will vary according to who can see private information. Indeed it would be interesting (but not particularly helpful) to know if she is seeing this problem before, after (or both) logging in. I would expect it to be both.
If you want to test it with her first you can temporarily modify any of the blocks, For example, in /modules_v4/todays_events/module.php find the code for “loadAjax” (about line 100) and change true to false. That should remove one of the spinning wheels. But I don’t recommend leaving it that way.
12th May 2017 at 9:27 am #8618
12th May 2017 at 6:56 pm #8625
My apologies for passing on a clearly incorrect description of the problem in the original post and my thanks for determining the cause of the problem.
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