Viewing 10 posts - 1 through 10 (of 21 total)
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  • #13601

    Got myself in a real pickle. Hit “Import” (A-D site) instead of “Export” and all came to a standstill at “Deleting old genealogy data”.

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

  • #13602

    Strangely enough, site works. It’s the page to do import/export that seems amuck. So, can’t do backup

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

  • #13603

    Sorry I couldn’t get back to you sooner.

    It’s likely that your server locked up, perhaps due to insufficient resources to effect the deletion. Your web host may need to restart it.

    If they can provide any error information when they do that it might help to check if it’s something we can help you avoid in future – or it might just be they can tweak the resource settings dor the ddatbase a litle to give you better capacity to run the export / import processes.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13604

    Restart being done, will try refreshing site in 15 to see if that works.

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

  • #13605

    Nothing seen at his end. The file was already on the server. I looked at A-D error log and all that’s there are Geoname errors. I ran the “Changes” report and it’s updated to 14-Nov-2021 because they’re in California (I’m @ 15-Nov EST)

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

  • #13606

    Still no luck being able to access Import/Export (to server or download)

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

  • #13607

    I can look at it for you, but only if you can supply access to the database. I can’t do anything, or even hazard a guess as to the cause from within kiwitrees itself.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13608

    Are you able to see the page showing the “alters” as deleting in progress?

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

  • #13609

    Yes, but the cause of that is in the database. Nothing can be done about it without access to the database.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13610

    Just wanted to know you did see what I see.

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    [updated: 30 Nov 2021]
    MacOS: 10.15.7  (Catalina)
    Safari   14.1.2;  Firefox 94.0.2
    PHP 7.4.5 FastCGI; mySQL 5.x

    Alter-Drukarsh connections... 3.3.9 <private>
    The Royals 3.3.9
    The Gerrer Rebbes 3.3.9
    The Kennedys 3.3.9

Viewing 10 posts - 1 through 10 (of 21 total)
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