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  • #13811

    This is a rather obscure one but it’s happenned to me several times recently. It seems likely that it is a bug but it also seems to me that it could be associated with a server resource issue. Suddenly, clicking on thumnails of some (but not all) images produces the message “This image failed to load”. Random checks show that the problem applies to a large proportion of the media objects, with no apparent connection to changes recently made.  It is as though a large part of the media folder is suddenly inaccessible. The problem seems to right itself after some time – typically after several hours, during which the site is effectively without most images  – because after no action on my part, I suddenly find that all is well again. Maybe the problem is cleared by some routine action at the server? Each time the problem occurs, it is immediately after I have been adding some media objects, and I think I have detected a common factor:

    1. On an individual page, in edit mode for a fact or event, I select ‘Add a media object’
    2. I enter the Mxxxx number for an existing media object . This usually results in the name of the media file appearing below the entry box, and clicking on it then hitting ‘Save’ completes the action, but sometimes a short list of media file names appears below the entry box and a spinning cursor indicates that the correct one has not yet been identified by the code (server load problem???) . The cursor continues to spin for what seems like a very long time .
    3. If I tire of waiting and hit ‘save’ I sometimes find that the action has been completed correctly anyway and all is well. HOWEVER, sometimes the media object thumbnail appears in the appropriate fact/event, but clicking on the thumbnail produces the ‘This image failed to load’ message. If I then try clicking on other thumbnails at random, some display the image correctly but many –  the majority it seems – produce the error message.

    Ron in France Website: kiwitrees 3.3.11; PHP 8.0.14

  • #13812

    I pretty confident this is a server resource issue.

    Did it happen between about 1 and 3pm (your time)? I can see errors in the server logs against the media files at around that time.

    I’ll need to investigate further to find the best way to improve the server response.

    My personal kiwitrees site is
  • #13813

    Did it happen between about 1 and 3pm (your time)?

    Yes! And the problem persisted until at least 6pm our time. Just checked this-evening  (10pm) and it has now cleared.

    Ron in France Website: kiwitrees 3.3.11; PHP 8.0.14

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