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  • #13225

    I get the error 500.

    http://attinger.ch/kiwitrees/setup.php

    Fatal error: Uncaught Zend_Cache_Exception: The apc extension must be loaded for using this backend ! in /home/attinger/public_html/kiwitrees/library/Zend/Cache.php:209 Stack trace: #0 /home/attinger/public_html/kiwitrees/library/Zend/Cache/Backend/Apc.php(59): Zend_Cache::throwException(‘The apc extensi…’) #1 /home/attinger/public_html/kiwitrees/library/Zend/Cache.php(153): Zend_Cache_Backend_Apc->__construct(Array) #2 /home/attinger/public_html/kiwitrees/library/Zend/Cache.php(94): Zend_Cache::_makeBackend(‘Apc’, Array, false, false) #3 /home/attinger/public_html/kiwitrees/library/KT/I18N.php(78): Zend_Cache::factory(‘Core’, ‘Apc’, Array, Array) #4 /home/attinger/public_html/kiwitrees/setup.php(103): KT_I18N::init(NULL) #5 {main} thrown in /home/attinger/public_html/kiwitrees/library/Zend/Cache.php on line 209

    Any idee???

  • #13227

    You need to contact your web host and request them to install the APC extension for PHP.
    It is commonly part of a default server setup, but it seems not for your web host.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13228

    It is also possible you are using PHP 8 on your server. Kiwitrees is not (yet) compatible with PHP 8. So reverting to PHP 7 mIght also solve the problem.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13230

    Hi Nigel, we tried everthing, but it is still not working. I got a screenshot from the provider as well as this info: http://attinger.ch/kiwitrees/phpinfo.php. The APC extension is activated.

    It doesen’t work with 7.1, 7,2, 7.3 und 7.4. So, that seems not to be the problem. Any idea?

    I also tried version 3.3.8. But the same mistake.

  • #13232

    It doesen’t work with 7.1, 7,2, 7.3 und 7.4. So, that seems not to be the problem. Any idea?

    I also tried version 3.3.8. But the same mistake.

    Try Disabling APC. It isn’t absolutely necessary, as kiwitrees will create it’s own cache if APC is not active.

    It looks like the problem is that your server has the newer APCu, rather than the APC expected. Easier to have neither.

    If it helps, here is a link to my own PHP info. It’s still running PHP 7.3, but 7.4 works just as well.

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    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13233

    Hi Nigel, I gave your infos to my provider. Lets see what they will say.

    But when I startet this thread APC wasn’t activeted. Now it is and no change. ;-)What I see is this zhend thing has not the same build number.

    But how ever I will write here as soon as I know something.

  • #13234

    Yes, it does seem confusing. Perhaps I can explain it better:

    When you started, the error message was because kiwitrees found APC existed, but was not active.

    Now the error message means that it is active, but it is the new version, called APCu, which replaced APC. Kiwitrees cannot use this version.

    But no version of APC is actually necessary for successfully running Kiwitrees. Indeed, it is likely to run better without it.

    If your provider cannot help before tomorrow (my time, in New Zealand) I will send you a replacement file to avoid the problem completely. But I need to test it carefully first.

    Sorry for these problems, but you are the first person to report such issues in the 10 years+ that kiwitrees has been established.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13235

    Sorry for any inconvenience πŸ™‚ Maybe the kiwistrees dont like switzerland πŸ˜€ No, kidding.

    You dont have to rush. Until monday I will probaly nothing hear from the provider. At the moment I have enough from any installations on the server πŸ˜‰ Wish you I nice weekend.

  • #13236

    No inconvenience.

    Attached here is a zip folder. Download it to your computer, then extract the file it contains (“I18N.php”) to your computer,. Then upload that file to the kiwitrees installation on your web server. Put it in the folder “kiwitrees/library/KT/”, replacing the file of the same name that is already there.

    You should now be able to complete the setup. It will no longer matter of APC, or APCu exist, or if they are enabled or not.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13238

    Many, many thanks!!! It works. What great support from the other side of the world πŸ˜€

    Wish you a good sunday πŸ˜€

    1 user thanked author for this post.
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