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ForumSupport for kiwitrees
Authormacalter
Last activity5 days, 3 hours ago
StatusOpen
Replies11
Voices2
Participantsmacalter, kiwi
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Kiwitrees on Twitter

    Topic:   Edit window  

    Viewing 12 posts - 1 through 12 (of 12 total)
    • Author
      Posts
    • #11581
      macaltermacalter
      Participant

      685 posts

      Encountering weird behaviour in my A-D site so tried my The Royals site which is separate install. After editing and saving an edit, the window doesn’t close exactly. It saves but instead of disappearing, I get a home page of my browser.

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

      #11582
      kiwikiwi
      Keymaster

      1913 posts

      Not sure I understand the problem from that brief explanation It certainly doesn’t sound like anything I’ve seen..

      What does “the window doesn’t close exactly” mean? It partially closes ???
      Is it happening on both sites, or only the A-D site?
      If only one site, how do they differ?

      Is it reproducible? If so, how?
      What were you editing?
      What were the edited entries?

      Have you checked your web server logs?
      Have you checked the kiwitrees site log (in admin?
      At the time, did you check the developer tools / console (f12 button on most browsers) for any error messages?

      Nigel
      My personal kiwitrees site is www.our-families.info
      #11583
      macaltermacalter
      Participant

      685 posts

      I replied in caps beside each question.

      Not sure I understand the problem from that brief explanation It certainly doesn’t sound like anything I’ve seen..

      What does “<em class=”gdbbx-bbcode-italic”>the window doesn’t close exactly” mean? It partially closes ??? NO, THERE IS AN ENTIRE WEB PAGE OPEN TO MY HOME SCREEN (LIST OF BOOKMARKS)

      Is it happening on both sites, or only the A-D site? ALL SITES

      If only one site, how do they differ?

      Is it reproducible? If so, how? YES. EDIT ANY RECORD. SAVE.

      What were you editing? ANY RECORD. IN MY REBBES, THE I HAVE AS DEFAULT FOR MY ACCOUNT, G1.

      What were the edited entries? BIRTH DATE. FACT NAME.

      Have you checked your web server logs? NOT FOUND THOSE.

      Have you checked the kiwitrees site log (in admin? ERRORS – NOTHING

      At the time, did you check the developer tools / console (f12 button on most browsers) for any error messages?

      MAC DOESN’T HAVE WINDOWS KEYS MATCH SO NO IDEA WHAT F12 IS. MINE DOES NOTHING.

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

      #11584
      kiwikiwi
      Keymaster

      1913 posts

      MAC DOESN’T HAVE WINDOWS KEYS MATCH SO NO IDEA WHAT F12 IS. MINE DOES NOTHING.

      See https://www.wickedlysmart.com/hfjsconsole/ for MAC options per browser

      Nigel
      My personal kiwitrees site is www.our-families.info
      #11585
      kiwikiwi
      Keymaster

      1913 posts

      Have you checked your web server logs? NOT FOUND THOSE.

      You’ll need to ask you web host about that. It would be useful to know if any errors were reported.

      I can’t reproduce this yet from anything you have given me. Can I access one of the sites?

      Nigel
      My personal kiwitrees site is www.our-families.info
      #11586
      macaltermacalter
      Participant

      685 posts

      The link you provided (for developer tools) is too outdated to know what I’m looking for. (version 6 vs 13).

      http://royals.rbcsolutions.ca/ > you have a kiwi account active. It’ll open to The Rebbes which is where I was. Do an edit to G1. I changed EVENT 1 Fact to Name Change and 2 TYPE to Name Change, for example. Save. A browser window remains open.

      PS: I used both Safari and Firefox, version in sig.

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

      #11587
      kiwikiwi
      Keymaster

      1913 posts

      OK, logged in as you suggested. Changed a couple of things, and changed them back. Did it twice, using Chrome and Firefox browsers. No problem at all I’m afraid.

      That means the problem is local, either your machine, or your web server, or perhaps the MAC version of your browsers, making it impossible for me to investigate, even using your own web site.

      So:
      a) you need to work out how to enable and use the Developer tools in your browser(s). Here’s another link that might help for Safari – https://developer.apple.com/safari/tools/ Once you have that available, have it open and do an edit. It might (hopefully) flag an error during the process. Just save and post here a screen shot of it.

      b) you also need to find out if errors are being listed on the web server error logs. Talk to your web host about these.Even if they are not currently enabled, they should be able to enable them for you, and tell you how to access them (cpanel, or phpMyAdmin?)

      Nigel
      My personal kiwitrees site is www.our-families.info
      #11588
      macaltermacalter
      Participant

      685 posts

      I can find the tools, don’t know which one will provide the info you want. Both browsers have countless options:

      SAFARI

      FIREFOX

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

      Attachments:
      #11592
      macaltermacalter
      Participant

      685 posts

      Web host found this, is it what you need?
      [Thu Sep 10 08:34:41.335625 2020] [fcgid:emerg] [pid 8705] (22)Invalid argument: [client 66.249.79.105:45271] mod_fcgid: can’t lock process table in pid 8705

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

      #11593
      macaltermacalter
      Participant

      685 posts

      Okay, we’re at a standstill:

      I did chat with web host. No error longs for my domain or shared host.
      I did support chat with Apple. Using screen share, showed her what I was attempting and what the expected results should be. Tried using Safari, Firefox, Chrome. In all 3, the window didn’t close. Did a lot of troubleshooting. No change. I repeatedly said that the developer tried on PC/WIndows and could not replicate.

      I did ask the Senior Advisor (Level 2 support which won’t mean much to you but normally when you call, you get a junior person as most questions are easy to answer) if the issue would create an error written to a log. Best answer was not to her knowledge. I did display the Develop window that I sent image of above.

      Then, she had me change open window, to open new tab. In a 3 browsers, the tab closed after an edit. However, I believe you re-wrote the code years ago changing that to a pop-up window. So, without resolution, stuck with a problem.

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

      #11594
      kiwikiwi
      Keymaster

      1913 posts

      Then, she had me change open window, to open new tab. In a 3 browsers, the tab closed after an edit. However, I believe you re-wrote the code years ago changing that to a pop-up window.

      That sounds like the correct solution to me.

      However, I believe you re-wrote the code years ago changing that to a pop-up window.

      No, I changed it FROM pop-ups to opening edit windows in new tabs. So the solution given sounds like it is now working as intended. When you click ‘save’ after an edit that tab should close, your are then back to the original tab, which should refresh to show the updated information.

      Nigel
      My personal kiwitrees site is www.our-families.info
      #11595
      macaltermacalter
      Participant

      685 posts

      Well, magic took over and editing is working. In edit WINDOWS, not tabs. I like that way so no problem. Don’t like edits in tabs as it’s confusing with 3-4 tabs open already. No idea how it started “working” again and don’t want to jinx it.

      -----
      [updated: 26 Aug 2020]
      MacOS: 10.15.6  (Catalina)
      Safari  13.1.2;  Firefox 80.0
      PHP 7.2.30 Fast CGI

      Alter-Drukarsh connections... 3.3.7 <private>
      The Royals 3.3.7 <royals.rbcsolutions.ca
      >
      The Gerrer Rebbes 3.3.7 <royals.rbcsolutions.ca/index.php?ged=rebbes>

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