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  • #12982

    Download page not working

  • #12991

    Thanks.

    I saw what you meant. It looks like it was a caching issue on the kiwitrees.net server. It is working OK again now.

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #12993

    now working ( redirect ?!

    1 user thanked author for this post.
  • #12996

    A far as I can see it is not working. You must be logged in to download. Clicking the link a new page opens and tells me I have to log in to download, but I already was logged in.

  • #12997

    I tried everybody and I can’t download

  • #13001

    A far as I can see it is not working. You must be logged in to download. Clicking the link a new page opens and tells me I have to log in to download, but I already was logged in.

    Wim. That’s because the login process includes a redirect to the page you came from immediately before you logged in. In this case that was from the “download redirect” page! So we have an annoying loop. In fact, if you checked the top menu you should see the option “Log out”, which indicates that yes, you were logged in. Get out of the loop by going direct to the downloads page (under menu item “Service”).

    However, that problem no longer exists. Now the “download redirect” page will send you to the login page. When you submit your login, you will be returned to the ‘downloads” page immediately.

    Sorry for the inconvenience before.

    Nigel
    My personal kiwitrees site is www.our-families.info
    1 user thanked author for this post.
  • #13004

    @aslanukva:
    Sorry, I am confused. In your earlier reply you said:

    now working

    I understood that to mean you had succeeded in downloading the update file. Also, just about the same time you actually downloaded the file:

    Screenshot-2021-03-01-14.51.05

    Nigel
    My personal kiwitrees site is www.our-families.info
  • #13027

    Thank you so much!
    Downloaded and installed

Viewing 8 posts - 1 through 8 (of 8 total)
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