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I picked a snippet from contact (visitor) to translate as testing grounds for other portions. Entered British change and saved. Cleared caches and will wait, as you say, to see if it works.

Entered the French version (Google translate) and got error as soon as I clicked save button

Fatal error: Uncaught exception ‘PDOException’ with message ‘SQLSTATE[42000]: Syntax error or access violation: 1064 You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘autres fins.’)’ at line 1′ in /home/user/royalty.woodengems.com/library/WT/DB.php:198 Stack trace: #0 /home/user/royalty.woodengems.com/library/WT/DB.php(198): PDO->exec(‘INSERT INTO kt...') #1 /home/user/royalty.woodengems.com/admin_site_lang.php(50): WT_DB::exec('INSERT INTO##…’) #2 {main} thrown in /home/user/royalty.woodengems.com/library/WT/DB.php on line 198

----- [updated: 31Aug2023]

 Alter-Drukarsh connections |The Garelicks|Journal 3.3.12 -  PHP Version 8.1.17 - mySQL 8.1
The Royals |The Kennedys|The Gerrer Rabbis  3.3.12 -  PHP Version 8.1.17 - mySQL 8.1

macalter wrote:

I picked a snippet from contact (visitor) to translate as testing grounds for other portions.

Not sure what you mean by a “snippet”, but it MUST be the exact and complete text from the core code. For the contact page (visitors) there are only two pieces, as per my previous explanation to you (items 1 and 2). You cannot pull parts of those out on their own.

macalter wrote:

Cleared caches and will wait, as you say, to see if it works.

If by “cleared caches” you mean you went to Admin> Clean up data directory and deleted the “cache” item then you should not need to wait. Just refresh the page. If you cleared any other caches (browser, server etc, then you wasted your time, and that’s why you need to wait. 🙁

macalter wrote:

Entered the French version (Google translate) and got error as soon as I clicked save button

I suspect it is baulking at some unescaped special characters used in the French translation (accent, apostrophe etc). If so I will need to fix that. Can you give me the standard and custom translations you used there. I suggest you do it as an image of the custom translation page (just the top part) to avoid the forum mangling any code, as the precise raw text is essential to test.

Nigel
My personal kiwitrees site is www.our-families.info

Because it happened with French, thought that was the case.

Original:
Please provide your email address so that we may contact you in response to this message. If you do not provide your email address we will not be able to respond to your inquiry. Your email address will not be stored or used in any other way than responding to this inquiry.

British:
Your name and email address is required solely for the purpose of sending you a copy of this email and to respond to your question. Your name and email will not be stored or used for any other purpose.

French:
Votre nom et votre adresse e-mail est requise uniquement dans le but de vous envoyer une copie de cet e-mail et de répondre à votre question. Votre nom et votre email seront stockées ou utilisées à d’autres fins.

----- [updated: 31Aug2023]

 Alter-Drukarsh connections |The Garelicks|Journal 3.3.12 -  PHP Version 8.1.17 - mySQL 8.1
The Royals |The Kennedys|The Gerrer Rabbis  3.3.12 -  PHP Version 8.1.17 - mySQL 8.1

Yes, as I thought.

I’ll look into avoiding the issue, but for now try adding a back-slash in front of the apostrophe

Votre nom et votre adresse e-mail est requise uniquement dans le but de vous envoyer une copie de cet e-mail et de répondre à votre question. Votre nom et votre email seront stockées ou utilisées à d\’autres fins.

But note that the original has HTML code round the “Please”. If you don’t include it the translation won’t work. Thats what I mean by “exact and complete” copy of the core text.
<b>Please</b>

Nigel
My personal kiwitrees site is www.our-families.info

Then if I understand you if all must be exact, there are form fields between the two portions. Should those be included in original portion?

----- [updated: 31Aug2023]

 Alter-Drukarsh connections |The Garelicks|Journal 3.3.12 -  PHP Version 8.1.17 - mySQL 8.1
The Royals |The Kennedys|The Gerrer Rabbis  3.3.12 -  PHP Version 8.1.17 - mySQL 8.1

No.

If you look at the actual code (/modules_v3/contact/module.php) you will find the relevant text is wrapped in a translation variable like this:

WT_I18N::translate(‘…… this is the text……..’)

You need the exact and complete bit within but excluding those single apostrophes.

Nigel
My personal kiwitrees site is www.our-families.info

BRITISH: I used two passes of Standard text entries. First was for the Please note (with HTML bold) etc. Next for the part for providing email. Added my translation to both and saved.

Second Standard text was for the Email provision. There was no HTML code to include.

I’ve read the FAQ, I looked at the module, read your emails. No idea what I’m not including.

FRENCH: I now omitted doing French to get the British first. Will address later.

----- [updated: 31Aug2023]

 Alter-Drukarsh connections |The Garelicks|Journal 3.3.12 -  PHP Version 8.1.17 - mySQL 8.1
The Royals |The Kennedys|The Gerrer Rabbis  3.3.12 -  PHP Version 8.1.17 - mySQL 8.1

Did you actually check the file as I suggested? My guess is you are still not including the COMPLETE text between the single apostrophes.

But to be sure, give me a copy (an IMAGE) of your Custom Translation page showing your standard and custom text.

Nigel
My personal kiwitrees site is www.our-families.info

Yes, i did look at the file. Here’s what’s currently in my 2 Custom translation boxes:

----- [updated: 31Aug2023]

 Alter-Drukarsh connections |The Garelicks|Journal 3.3.12 -  PHP Version 8.1.17 - mySQL 8.1
The Royals |The Kennedys|The Gerrer Rabbis  3.3.12 -  PHP Version 8.1.17 - mySQL 8.1

macalter wrote:

Yes, i did look at the file.

Then it appears you didn’t do much while looking. you needed to copy / paste the text from there between the single apostrophes as I described earlier.

This is what the standard text really looks like if it is an EXACT and COMPLETE copy:

On your image:

1. You are missing the two html tags
2. You appear to have a line break of some sort between “You will” and “be asked to verify”

Nigel
My personal kiwitrees site is www.our-families.info