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  • #13951

    I enable both Backup to Dropbox and Database Backup for the first time.

    When I go to tools->”backup to dropbox” I am presented with a screen

    When I go to Tools->”Database backup” I get a blank screen (incidental the same issue at viseur site)

  • #13962

    This fix requires a complete replacement of the “database_backup” module (kiwitrees/modules_v4/database_backup), as its developer has completely changed the file structure.

    If you are installing  / configuring this module for the very first time, on your site, you can use the contents of the attached zip folder to completely replace the module folder. This fixes the bug reported here, and the general instructions for installation remain the same.

    BUT….  If you already have this module installed and in use on your site DO NOT INSTALL THIS NEW VERSION. The backup should still be working OK, and should not report any errors. If you do install this new version you will need to re-config it completely from scratch.

    If you wait for the next release of kiwitrees the new version will be included, snd you will then NOT need to reconfigure it, although you may need to move the configuration file. Instructions for that will be provided at that time.

    My personal kiwitrees site is www.our-families.info
  • #13965

    Hi Nigel,

    Currently structure is obtained from 3.3.10 files

    Directory database_backup -> f:module.php, d:vendor

    directory Vendor -> d:r23

    directory r23 -> d:msd

    directory msd -> has structure similar to that what you provided except f:module and d:vendor are missing


    Do I remove the current structure files and folders from the “database_backup” folder and replace with new structure provided?





  • #13966

    Just replace that entire module (Directory database_backup) with the one in the zip folder attached to my previous post here.

    My personal kiwitrees site is www.our-families.info
  • #13967

    Hi Nigel,

    I get
    <h1>Internal Server Error</h1>
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

  • #13970

    Can you locate a server error log file with an error message corresponding to that displayed message (same time etc..). It should be there, and might have more information to help identify the problem. I can’t reproduce it on my system, so am a bit stuck otherwise.

    My personal kiwitrees site is www.our-families.info
  • #13972


    <iframe src=”modules_v4/database_backup/index.php” width=”100%” height=”700″>
    <p>Sorry, your browser does not support iframes</p>
  • #13981

    Thats just the standard code. It is not indicative of the error. If your browser rejected iframes you would see that message directly on the kiwitrees page

    You need to find your web server error log files to see the full details of the 500 error message.

    However, I do note that your manuel jose site (the one I am looking at for this issue) is still on PHP 8.0.16. Try putting it back to 7.4.



    My personal kiwitrees site is www.our-families.info
  • #13984

    Finally been able to figure out the cause of this after reviewing error messages on server. It was file / folder permissions. You need to have ‘execute’ permissions to be able to configure this module.

    You should now be able to configure this tool OK.



    My personal kiwitrees site is www.our-families.info
  • #14008

    Thank you for this fix Nigel

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