- This topic has 11 replies, 3 voices, and was last updated 11 months, 2 weeks ago by kiwi.
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24th February 2022 at 4:23 pm #13951
I enable both Backup to Dropbox and Database Backup for the first time.
When I go to tools->”backup to dropbox” I am presented with a screen
When I go to Tools->”Database backup” I get a blank screen (incidental the same issue at viseur site)
26th February 2022 at 4:15 pm #13962
This fix requires a complete replacement of the “database_backup” module (kiwitrees/modules_v4/database_backup), as its developer has completely changed the file structure.
If you are installing / configuring this module for the very first time, on your site, you can use the contents of the attached zip folder to completely replace the module folder. This fixes the bug reported here, and the general instructions for installation remain the same.
BUT…. If you already have this module installed and in use on your site DO NOT INSTALL THIS NEW VERSION. The backup should still be working OK, and should not report any errors. If you do install this new version you will need to re-config it completely from scratch.
If you wait for the next release of kiwitrees the new version will be included, snd you will then NOT need to reconfigure it, although you may need to move the configuration file. Instructions for that will be provided at that time.
26th February 2022 at 5:15 pm #13965
Currently structure is obtained from 3.3.10 files
Directory database_backup -> f:module.php, d:vendor
directory Vendor -> d:r23
directory r23 -> d:msd
directory msd -> has structure similar to that what you provided except f:module and d:vendor are missing
Do I remove the current structure files and folders from the “database_backup” folder and replace with new structure provided?
26th February 2022 at 5:17 pm #13966
Just replace that entire module (Directory database_backup) with the one in the zip folder attached to my previous post here.
26th February 2022 at 5:54 pm #13967
<h1>Internal Server Error</h1>
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
26th February 2022 at 6:44 pm #13970
Can you locate a server error log file with an error message corresponding to that displayed message (same time etc..). It should be there, and might have more information to help identify the problem. I can’t reproduce it on my system, so am a bit stuck otherwise.
26th February 2022 at 7:43 pm #13972<iframe src=”modules_v4/database_backup/index.php” width=”100%” height=”700″>
<p>Sorry, your browser does not support iframes</p>
27th February 2022 at 10:45 am #13981
Thats just the standard code. It is not indicative of the error. If your browser rejected iframes you would see that message directly on the kiwitrees page
You need to find your web server error log files to see the full details of the 500 error message.
However, I do note that your manuel jose site (the one I am looking at for this issue) is still on PHP 8.0.16. Try putting it back to 7.4.
28th February 2022 at 2:58 pm #13984
Finally been able to figure out the cause of this after reviewing error messages on server. It was file / folder permissions. You need to have ‘execute’ permissions to be able to configure this module.
You should now be able to configure this tool OK.
11th March 2022 at 1:54 pm #14008
Thank you for this fix Nigel
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