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I really don’t know how that can happen.

Are the media and zip file you can see in the location Dropbox/Apps/your dropbox folder/Data/ ?

Do you have a copy of your dropbox folders also on your local machine? I use that as well. You need to install the DRopbox app: https://www.dropbox.com/en/help/4454

How large is the .ged file? The backup process is not quick. Perhaps it is not finished

Last idea: check your server logs for errors at that time related to the backup to dropbox module..

Nigel
My personal kiwitrees site is www.our-families.info