26th March 2015 at 3:24 pm #4214
Please don’t take this the wrong way, but really, what help do you think I can give for this? The fact you can login successfully on another computer strongly suggests that the issue lies with the computer you were using rather than with kiwitrees.
I am of course more than happy to check the library PC for you, but you might find it a touch expensive paying from my expenses 🙂 It might be better to talk to the Library IT people.
I have never used a Library PC, but I would not be at all surprised if they have extremely strict web access protocols. The URL for your kiwitrees site may need special permissions to get through their firewalls.
From the kiwitrees perspective the only thing you could try is looking at the logs. Go to Administration > Site administration > Logs. List everything for the date in question, then look for a failed login attempt at the time you were trying in the Library. If there is an entry it might tell you why, but I suspect there will be no log for the failure. That means the failure occurred before it even tried to access the kiwitrees database.Nigel
My personal kiwitrees site is www.our-families.info