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macalter wrote:

Wondering if the issue with the blank page is on both Mac & PC

As far as I am aware it is no longer an issue anywhere on any operating system, assuming you are using latest kiwitrees (3.3.9). Do let me know if you find it still exists anywhere, in case I missed an instance.

macalter wrote:

Just need to know if I should be trying to explain how to refresh a page (no idea on Windows browser until she figures out which one she’s using)

Refreshing page on PC is (almost) the same on a PC as on a Mac, as are most basic keyboard commands. The only difference is the first part is “command or Cmd” key for Mac, “Ctrl” key for PC. So:

Refresh browser = Ctrl+r for PC; Cmd+r for Mac (both have other ways, but these are consistent)
Copy = Ctrl+c for PC; Cmd+c for Mac
Paste = Ctrl+v for PC; Cmd+v for Mac
Cut = Ctrl+x for PC; Cmd+x for Mac
Reverse last action = Ctrl+z for PC; Cmd+z for Mac

It doesn’t matter on either system which browser is used. They all use these actions.

Nigel
My personal kiwitrees site is www.our-families.info