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I’ve just tried to send you a message from within your Royals site. The site gave me a “success” message confirming that kiwitrees did send the message. That was sent while I was logged-in to your site. I will now try another not-logged in.

That indicates the problem may be at your mail server.

A couple of questions:

1. Is the email address you have entered in your administration page (Administration > Site administration > Site configuration > Mail configuration tab) agains “Sender email” a correct and valid email address? Many email servers object if it isn’t.
2. Have you and your cousin both checked your mail spam / junk folders ?
3. Are there any corresponding error messages in your webserver logs? It would be unusual if there are none, if the mails were not sent.

Nigel
My personal kiwitrees site is www.our-families.info