13th September 2020 at 7:43 am #11593
Okay, we’re at a standstill:
I did chat with web host. No error longs for my domain or shared host.
I did support chat with Apple. Using screen share, showed her what I was attempting and what the expected results should be. Tried using Safari, Firefox, Chrome. In all 3, the window didn’t close. Did a lot of troubleshooting. No change. I repeatedly said that the developer tried on PC/WIndows and could not replicate.
I did ask the Senior Advisor (Level 2 support which won’t mean much to you but normally when you call, you get a junior person as most questions are easy to answer) if the issue would create an error written to a log. Best answer was not to her knowledge. I did display the Develop window that I sent image of above.
Then, she had me change open window, to open new tab. In a 3 browsers, the tab closed after an edit. However, I believe you re-wrote the code years ago changing that to a pop-up window. So, without resolution, stuck with a problem.