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That is nothing to do with your new user. It means your mail settings are incorrect. The key part of the error message is “Authorisation required”.

Most likely you have tried to use SMTP settings, but not entered the correct details.

The easiest solution is to not use SMTP. If not you will need to check the details needed with your web host.

I would look, but I can’t recall the login details you gave me and trying to get a new password triggers this error, as it needs to email me.

Nigel
My personal kiwitrees site is www.our-families.info