[accordions title=”I forgot my password and can’t log in” open=”no”]
There are several ways to reset your password.

  1. Is there another kiwitrees administrator on your site?
    Ask them to reset your password from the kiwitrees control panel.
  2. Is your server configured to send an email?
    The login page has a “Request new password” link. It will send a new password to you by email.
  3. Can you access your database? (e.g. using PhpMyAdmin)
    Find the table kt_user and the row for your user account. Set the password field to the value $1$VDnz7rNf$nDgfF52rgdz89uTSJ1sa41. This is the encrypted form of the text “password”.
  4. Can you access the files on your webserver? (e.g. using FTP / SFTP)
    Create a text file called password.php with the following content. Copy it to the kiwitrees folder on your server. Replace each occurrence of XXXXX as appropriate.
// These are your database connection settings.
// You can find them on your server in the file data/config.ini.php

// This is the email address of the account you want to change

// This is the new password

$pdo = new PDO(
(substr($DBHOST, 0, 1) === '/' ?
"mysql:unix_socket={$DBHOST};dbname={$DBNAME}" :
$sql = 'UPDATE `' . $TBLPFX . 'user` SET password = :password WHERE email = :email';
$stmt = $pdo->prepare($sql);
$stmt->execute(array('password' => crypt($PASSWD, ''), 'email' => $EMAIL));
if ($stmt->rowCount() > 0) {
echo 'SUCCESS - The user account was updated.';
} else {
echo 'ERROR - The user account was not found or not updated.';
}; ?>

Copy the file to the webserver and run it by typing the URL into your browser. e.g. http://your-site.com/path-to-kiwitrees/password.php